COVID-19: Your Frequently Asked Questions

We’re getting a lot of very important queries lately and wanted to take the time to address your frequently asked questions. If your question is not answered below please get in touch with us either via email at help@dermatica.co.uk or on social Instagram and Facebook. We are here for you and want to help in any way we can! 

Can I still order online?

Yes, absolutely. You can still order online as normal and we are still delivering as normal.

What precautions is your pharmacy taking to prevent the spread of COVID-19?

The health and wellbeing of our customers and the wider community is our number one priority. Additionally, as every member of our team is incredibly important to us, we want to ensure that they stay safe while working. We are advising all employees to follow guidance from the NHS which may include self-isolation. For any member of our team who has COVID-19, we provide them with financial support so that they can stay at home and recover. Our pharmacy team has elevated their already high standard of hygiene and taken a number of steps to prevent the spread of COVID-19 such as:

  • Supporting our staff to work from home, where possible.
  • Continuing to closely monitor the advice of the government and follow their guidelines carefully. 
  • Working closely with our delivery partners to ensure their well being and that of our customers.

Additionally, as every member of our team is incredibly important to us, we want to ensure that they stay safe while working. We are advising all employees to follow guidance from the NHS. This may include self-isolation. For any member of our team who has COVID-19, we provide them with financial support so that they can stay at home and recover.

What precautions are your couriers taking to prevent the spread of COVID-19?

We care deeply about the safety of our customers and delivery partners.

Our prescription treatments are delivered via Royal Mail. Royal Mail have made a series of adjustments to their parcel handling procedures in order to protect their staff and the community. Most of the parcels from Dermatica fit right through the letterbox and so there is no need for face to face interaction. Some of the larger parcels are sent using Royal Mail’s “tracked service” and are left for the recipient in a “safe place”, again meaning there is no need for any face to face interaction.

Are your customer services still open?

Yes, our diligent Customer Services Team is working hard to assist all of our customers. You can contact us by email at help@dermatica.co.uk, using our online chat system on www.dermatica.co.uk or by telephone on 0208 050 1208,  during working hours. 

Please note that as we are handling an exceptional number of orders at the moment, there may be a slight delay in a response from our Customer Services Team.

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Originally published April 05 2020, updated April 05 2020

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