FAQs
No, the product and the individual ingredients have not been tested on animals during any stage of the product development or manufacturing process. We do not work with any third parties to test on our behalf. The safety and efficacy of this product has been evaluated by clinical (non-animal) methods.
Most experts agree that Azelaic acid is safe to use during pregnancy but there is limited data. You should speak with your doctor before using Azelaic acid if you are pregnant.
Azelaic acid can safely be used while breastfeeding.
Azelaic acid can safely be used while breastfeeding.
Yes, it is 100% vegan friendly. The ingredients have been meticulously researched and sourced before being formulated into the product. We take care to ensure that they are sustainably sourced and not derived from animal sources.
No, it does not contain synthetic or natural fragrances.
Azelaic Acid begins to work within a few weeks of use and results can be seen as early as 4 weeks. It may take up to 12 weeks to see a significant difference. It's important to keep using the cream everyday for best results. However, everyone’s skin type is different and results can vary from person to person.
You may experience mild tingling or irritation when applying the cream. This is how Azelaic acid works – and it’s perfectly normal. Keep moisturising and don't forget to use your sunscreen to help protect your skin.
Tingling and irritation usually lessen after 4 weeks. Some people never experience any tingling or irritation at all, so don’t be concerned if you don’t.
Yes, the bottle is made of 100% recyclable plastic and the carton is made of FSC certified card which means it has been sourced from well managed forests or recyclable sources.
12M after opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open.
Yes, you can use Azelaic Acid 20% Cream as a part of your daytime skincare routine. You should use additional active ingredients like Azelaic Acid in your routine only if your skin has adjusted to your personalised formula and you experience minimal irritation.
If you're using Azelaic Acid 20% Cream here's how to add it to your daily routine:
Apply the cream in the day time after cleansing and before applying moisturiser or sunscreen. Carry on using your personalised formula at night.
If you're using Azelaic Acid 20% Cream here's how to add it to your daily routine:
Apply the cream in the day time after cleansing and before applying moisturiser or sunscreen. Carry on using your personalised formula at night.
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